Fantra
We understand that travel plans can change. This policy explains how cancellations, amendments, and refunds are handled for Fantra bookings and the services provided by our travel and hospitality partners.
Most event tickets and hospitality packages are non-refundable once confirmed.
Refund eligibility is governed by the policies of the event organizer or hospitality provider.
If an event is postponed or rescheduled, Fantra will work with the supplier to offer available options.
Cancellation and refund policies vary depending on the airline, hotel, transfer provider, or other travel partner.
Supplier cancellation charges and administrative fees may apply.
Refunds, where applicable, will only be processed after they are received from the respective supplier.
Eligible refunds will be credited to the original payment method whenever possible.
Refund processing times vary depending on the payment provider and supplier, and may take several business days.
Currency conversion differences, bank charges, and payment gateway fees may not be refundable.
Requests to modify or cancel a booking are subject to supplier approval.
Force majeure events, including severe weather, government restrictions, strikes, or other circumstances beyond Fantra's control, may affect refund eligibility.
Fantra acts as a travel and hospitality arranger and processes refunds in accordance with the policies of our suppliers and partners.
Supplier Policies Apply
Refunds are subject to the cancellation policies of airlines, hotels, event organizers, and hospitality providers.
Processing Time
Once approved, refunds are processed to the original payment method. Processing times vary by supplier and payment provider.
Need Assistance?
Our concierge team is available to help you understand the cancellation terms applicable to your booking before you travel.
